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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ronald Johnson

Ronald Johnson

April 10, 2026

5  out of  5
rating by Ronald Johnson
"Hello, I needed renters insurance. I tried other agencies and was left confused, until State Farm contacted me. My agent "Kolby" and the other team members made it easy and I got what I needed."
We responded:
"Thank you, Ronald, for sharing your experience! I'm glad to hear that Kolby was able to make the process easy and help you find the insurance you needed. We appreciate your feedback and are here to assist with any future questions or needs."
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Rachel Elizabeth McDaniel Hughes oldsoullikemine

April 10, 2026

5  out of  5
rating by Rachel Elizabeth McDaniel Hughes oldsoullikemine
"Great experience through and through! I got exactly the policy I needed, and at the best price too... Thanks for all your help Taylin!"
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Michelle Castle

April 10, 2026

5  out of  5
rating by Michelle Castle
"Michael H. Helped me today and was very helpful, courteous and cheerful! Thank you!"
We responded:
"Michelle, thank you for your wonderful review! I'm happy to hear that Taryn was able to assist you in getting the insurance you needed. We appreciate your feedback and are always here to help with any future needs or questions. - Shaffin Wegener - State Farm Insurance Agent, Temple, TX"
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John Barry

April 9, 2026

5  out of  5
rating by John Barry
"Great job Haley"
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James Hubly

April 9, 2026

5  out of  5
rating by James Hubly
"Great place. Haley was great, helpful and personable and prompt. Best insurance experience I’ve actually ever had in my life here."
We responded:
"Thank you for your review, James! I'm happy to hear that Haley provided such a helpful and personable experience for you. It's wonderful to know that your visit with us was the best insurance experience you've had. Let us know if there's anything else we can assist you with!"
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Regina Arceneaux

April 8, 2026

5  out of  5
rating by Regina Arceneaux
"Kolby was the best! She was very informative and explained everything in detail. Thanks again for all your help."
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Darlene Gunter (Talia)

April 8, 2026

5  out of  5
rating by Darlene Gunter (Talia)
"Kolby is the best! She was so helpful and accommodating! She took care of all my needs and helped me every step! My new insurance cost is $24.00 less, with State Farm, than with my old provider!!! I highly recommend Kolby for your auto insurance needs!"
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Niel Revelle

April 6, 2026

5  out of  5
rating by Niel Revelle
"Entire staff has always been helpful! Great team"
We responded:
"Thank you, Niel! I'm happy to hear that our team has been helpful to you. We appreciate your support and look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
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William Thornton

April 6, 2026

5  out of  5
rating by William Thornton
"Professional, and courteous. Always there to meet my needs."
We responded:
"Thank you, William! I'm happy to know that you find our service professional and courteous. Meeting your needs is our priority. If there's anything else we can do for you, just let us know!"
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taylor

April 3, 2026

5  out of  5
rating by taylor
"Michael H was an amazing agent, he really took the time to listen to my needs (and budget) and helped break down everything for me, he was very patient and attentive and made the process of getting insurance less daunting. I felt heard and taken care by him and would recommend this team to anyone getting insurance."
We responded:
"Thank you, Taylor, for sharing your experience! I'm glad to know you felt heard and well taken care of during the insurance process. Your recommendation is greatly appreciated. If you have any more questions or need assistance, feel free to reach out!"
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Noah Smith

April 2, 2026

5  out of  5
rating by Noah Smith
"I’ve worked with a few members of the team (Staffin, Taryn, Michael) and they’ve all been really professional. Good, clear communication has made me more confident about insurance, which is a topic that can be confusing. Appreciate the help over the last few years!"
We responded:
"Thank you, Noah, for sharing your experience! I'm glad our team has provided professional service and clear communication, making insurance more understandable for you. We appreciate your trust over the years. If there's anything else you need, just let us know!"
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Angela & Josh Smith

April 2, 2026

5  out of  5
rating by Angela & Josh Smith
"Their office has been very thorough in answering our questions and still low-pressure as we navigated switching insurance companies. Thanks so much!"
We responded:
"Thank you Josh and Angela for choosing to trust Shaffin Wegener State Farm. We believe in providing the best customer service possible and personalizing your coverage to fit your family. Please let us know if you need anything and we will be happy to help. Welcome to State Farm!"
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Amy Dach

April 1, 2026

5  out of  5
rating by Amy Dach
"Kolby, was very helpful with setting up my insurance, and did an awesome job on the quote she had given me."
We responded:
"Thank you, Amy! I'm happy to hear that Kolby was able to assist you effectively with your insurance setup and provide a great quote. Our team is dedicated to offering excellent service. If you have any more questions or need further assistance, feel free to reach out!"
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Victoria

April 1, 2026

5  out of  5
rating by Victoria
"I want to express my sincere appreciation for the outstanding customer service Michael provided us. Thank you Michael for your professionalism and insurance knowledge, Michael explain in detail my coverage óptions for our autos was able to lower my premium from what we were paying with our other insurance company he made me us feel comfortable and ready to switch to State Farm. Thank you Micheal for your assistance! We really appreciate it! Victoria M. Rodriguez"
We responded:
"Thank you for your wonderful feedback, Victoria! I'm happy to know that you received exceptional service and felt comfortable with your decision to switch to State Farm. It's great that our expertise and professionalism made a positive impact on your experience. We're here for any future insurance needs or questions you might have. Let us know if we can help with anything else!"
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Brittany Shianne

March 31, 2026

5  out of  5
rating by Brittany Shianne
"Wonderful people!! She was amazing and very very patient with us!! 1-10 recommend State Farm"
We responded:
"Thank you, Brittany Shianne! I'm happy to hear that you had a positive experience with our team. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Jess beriones

March 30, 2026

5  out of  5
rating by Jess beriones
"Michael H. is fast and efficient to get me a quote for my car insurance within a reasonable price. I’m glad he could help me to get a car insurance bundle with my home, thank you."
We responded:
"Thank you, Jess, for your wonderful feedback! I'm happy to know that you received a fast and efficient quote for your insurance. It's great that you were able to bundle your insurance for added convenience. If you have any more questions or need further assistance, feel free to reach out!"
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Shannon Helton

March 28, 2026

5  out of  5
rating by Shannon Helton
"Great service nice easy and quick"
We responded:
"Thank you, Shannon! I'm happy you found our service easy and quick. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
Profile photo of Allison Chapman [SMS]

Allison Chapman [SMS]

March 26, 2026

5  out of  5
rating by Allison Chapman [SMS]
"So helpful, and patient with trying to figure out my policy"
We responded:
"Thank you, Allison! I'm happy to hear that you found our assistance helpful and patient while working through your policy. Your satisfaction is important to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Kenneth Cole

Kenneth Cole

March 24, 2026

5  out of  5
rating by Kenneth Cole
"Has been a real pleasure with Shaffin Wegener. Great customer service!"
We responded:
"Thank you, Kenneth! I'm happy to hear that you enjoyed the customer service with our team. We appreciate your feedback and are here to assist with any insurance needs you may have. Thanks for choosing us!"
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Cynthia Moreno

March 23, 2026

5  out of  5
rating by Cynthia Moreno
"Very polite n helpful"
We responded:
"Thank you, Cynthia! I'm happy to know you found our service polite and helpful. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
Profile photo of CESAR FIGUEROA

CESAR FIGUEROA

March 23, 2026

5  out of  5
rating by CESAR FIGUEROA
"Always patient friendly service."
We responded:
"Hey, Cesar! Thank you for your review and for recognizing the patient and friendly service from our team. We appreciate your support!"
Profile photo of Tracy Jo Himple

Tracy Jo Himple

March 22, 2026

5  out of  5
rating by Tracy Jo Himple
"We’ve been customers of State Farm for over 40 years across multiple states. After reading the Google reviews, we decided to transfer our coverage to this agent and we’ve been beyond pleased. Michael H’s customer service has been excellent. He’s knowledgeable, patient and has gone above and beyond to make our transfer smooth."
We responded:
"Thank you, Tracy Jo, for your wonderful feedback! I'm so happy to hear that your experience has been exceptional. We strive to provide knowledgeable and patient service, and it's great to know that your transfer went smoothly. If you need anything else, feel free to reach out!"
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Roy lopez

March 19, 2026

5  out of  5
rating by Roy lopez
"Very professional ,friendly and she seems to be a great asset to yalls team"
We responded:
"Thank you, Roy! I'm happy to hear that you found our team professional and friendly. We take pride in having dedicated team members who are valuable to our office. If you need anything else, feel free to reach out!"
Profile photo of Lisa Davie

Lisa Davie

March 19, 2026

5  out of  5
rating by Lisa Davie
"Michael H was very helpful in fixing my auto policy and with adding my new car. I greatly appreciate the service he provided."
We responded:
"Thank you for your review, Lisa! I'm glad we could assist you with your policy. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Candy Fogle

Candy Fogle

March 19, 2026

5  out of  5
rating by Candy Fogle
"I just love everyone in Mr. Wegener's office. They're always so eager to assist with any of my questions or concerns. Michael went above and beyond. I needed a change to my policy and he had it done within minutes, and e-mailed it right to me!"
We responded:
"Thank you, Candy! I'm so happy to hear that you love our team and that Michael was able to assist you quickly with your policy change. We always aim to provide prompt and helpful service. If you have any more questions or need further assistance, feel free to reach out anytime!"