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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lori D.

September 10, 2025

5  out of  5
rating by Lori D.
"Kolby was amazing! If you don’t have her office as your agency, please switch to Shaffin Wegener - State Farm Insurance office. I initially started a quote online, but I called the agents office and spoke to Kolby about my quote. I started the quote online but had questions and she quickly pulled up my quote recapped all my coverages added a few discounts and gave more options for other discounts as well. She got my policy started and emailed me my Auto IDs and docs while we were on the phone. I initially was looking for a local agency but after dealing with Kolby's office, I figured there was no Local office that can beat their Customer Service. She clearly explained the process and coverages, making the switch to a new insurance company smooth and hassle-free. Her guidance ensured that the transition to a new insurance company was so seamless and unlike the other big insurance companies. After my policy was set up and ready to go, Kolby sent me a text message thanking me for my service and gave her agecy contact info again. I truly am grateful I signed up with their office because they know how to treat their customers."
We responded:
"Thank you, Lori! I'm so glad to hear about your positive experience with Kolby. It's wonderful that she was able to assist you with your quote and make the transition smooth and easy. Our team is dedicated to providing excellent customer service, and it's great to know Kolby made such a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime!"
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QA Tran

September 10, 2025

5  out of  5
rating by QA Tran
"I never leave reviews for anyone one but I had to this time. By far the greatest customer service from an insurance agency or any service. They always reach out before renewals and go over your policy and are always helpful when you call. To be honest if rates increase I would still stay for the customer service alone."
We responded:
"Thank you, QA Tran! I'm really happy to know that our customer service has made such a positive impact on your experience. It's great to hear that our proactive approach with policy renewals and our support when you call have been helpful. Your loyalty means a lot to us, and we're here for any questions or needs you might have in the future. Thanks for choosing us!"
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Brittany Anderson

September 10, 2025

5  out of  5
rating by Brittany Anderson
"I was only looking for a quote and Kolby was referred to me and she was awesome. She was very attentive, she explained everything so well! I had been with progressive for 7 years and I did not hesitate to switch over! She made it so easy for me and was very patient with me while I was working! Hands down top experience I’ve had with any agent!"
We responded:
"Thank you, Brittany! I'm happy to hear that Kolby provided such attentive and clear service. It's wonderful that she made your transition smooth and easy. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Kimberly Cole

September 4, 2025

5  out of  5
rating by Kimberly Cole
"Kolby was amazing! Great customer service, very nice lady. Thanks to her I’ll now be saving hundreds in auto insurance. Highly recommend them for sure!"
We responded:
"Thank you, Kimberly! I'm delighted to hear about your positive experience with Kolby. It's wonderful that she was able to assist you in saving on your auto insurance. We appreciate your recommendation and are here for any future needs you might have!"
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Deanna Butler

September 4, 2025

5  out of  5
rating by Deanna Butler
"They are always great about responding and getting with you quickly! Would definitely suggest you use them!"
We responded:
"Thank you, Deanna! I'm happy to hear that our team has been responsive and quick in assisting you. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Vernon Jackson

September 3, 2025

5  out of  5
rating by Vernon Jackson
"Super Professional. Very fast and convenient. Would highly recommend"
We responded:
"Thank you, Vernon! I'm happy you found our service professional and convenient. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Daniela Contreras

September 3, 2025

5  out of  5
rating by Daniela Contreras
"Haley provided an excellent service. She took her time to explain the coverage and go over any detail I needed to."
We responded:
"Thank you, Daniela! I'm happy to hear that Haley was able to assist you so thoroughly with your coverage details. Our team is dedicated to providing clear and comprehensive service. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Vanessa millsap

September 2, 2025

5  out of  5
rating by Vanessa millsap
"Amber M. was very knowledgeable and helpful answering all of my concerns, thank you for a personable experience."
We responded:
"Thank you, Vanessa, for your wonderful feedback! I'm happy to hear that Amber provided you with a knowledgeable and helpful experience. We’re committed to offering personable service to all our customers. Let us know if you need anything else!"
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Michelle Castillo

September 2, 2025

5  out of  5
rating by Michelle Castillo
"Amber was great and very knowledgeable! 10/10 recommend"
We responded:
"Michelle, thank you for your fantastic feedback! I'm happy to hear that Amber provided such knowledgeable service. We appreciate your recommendation and are here for any insurance needs you might have. Let us know if there's anything else we can assist you with!"
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Georgia Turner

September 2, 2025

5  out of  5
rating by Georgia Turner
"Amber was so knowledgeable and helpful. It’s such a relief to have peace of mind knowing my home and belongings are in good hands. I would highly recommend her to anyone."
We responded:
"Thank you, Georgia! I'm happy to hear that Amber provided you with such knowledgeable and helpful service. It's wonderful to know you feel secure with your home and belongings. We appreciate your recommendation! Let us know if there's anything else we can assist you with."
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Rebecca Carver

September 2, 2025

5  out of  5
rating by Rebecca Carver
"“Amber was amazing! She explained everything about life insurance in a way that was easy to understand and helped me find the best policy for my family. Highly recommend her!”"
We responded:
"Rebecca, thank you for your wonderful feedback! I'm so happy to hear that Amber was able to assist you with your insurance needs and make the process clear and straightforward. We appreciate your recommendation and are here to help with any future questions or needs. Thanks for choosing us!"
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Amerie Grovens

August 30, 2025

5  out of  5
rating by Amerie Grovens
"My auto insurance quote was the lowest I’ve received and always nice to have great customer service along with it."
We responded:
"Amerie, thank you for your review! I'm happy to know you received a competitive quote and appreciated our customer service. Let us know if there's anything else we can assist you with!"
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A-PLUS AUTOMOTIVE

August 30, 2025

5  out of  5
rating by A-PLUS AUTOMOTIVE
"Always happy to work with this office. Amber has helped us a lot! Thank you!"
We responded:
"Thank you! I'm glad to hear that Amber has been such a great help to you. We appreciate your trust in our office and look forward to continuing to support your needs. If there's anything else we can do for you, just let us know!"
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Donald Hutto

August 30, 2025

5  out of  5
rating by Donald Hutto
"Amber was very helpful with getting us quote. Would definitely recommend this office. Very professional."
We responded:
"Thank you, Donald! I'm happy to hear that Amber was able to assist you with your quote. Your recommendation means a lot to us, and we're grateful for your kind words about our professionalism. If you need anything else, feel free to reach out!"
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Jaden Ballentine

August 30, 2025

1  out of  5
rating by Jaden Ballentine
"They willll cut you off for not showing them ur license even tho I gave them all the information when I first got it how else they know I had a license make that make sense they also ain’t even let me show ahead of time when they sent me a paper in mail and had the nerve to not even give me my full refund don’t recommend but where cheapest I found👀(no bc I told yall about my ticket and all three of the violation n yall still gave me a low price that’s why I bought it)"
We responded:
"Hi Jaden, thank you for getting back to us. When you signed up online and started a policy the system didn't see that you had been driving without a driver's license and gotten a ticket earlier this year. State Farm canceled the policy due to this ticket. You were insured from 6/19 to 8/2 so you recieved a prorated refund because you did have coverage during that time until you could find coverage elsewhere. Had the ticket been disclosed initially the policy never could have been written. Unfortunately you opted for self service to start the policy instead of working with my team so we could not review your driving record before hand to catch the ticket. While I appreciate the feedback it is a bit misleading as you started the policy online without disclosing the ticket for driving unlicensed and you did have coverage during those 45 days the results in premium being owed and only a prorated refund being appropriate. I hope this helps clarify the case for you. Wishing you all the best, Shaffin W."
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Megan Brown

August 29, 2025

5  out of  5
rating by Megan Brown
"Sara was very patient with my transition from a different insurance company. She made sure all of my needs were met and followed up when I got too busy to keep track of time myself. She was amazing!"
We responded:
"Thank you, Megan! I'm delighted to hear that Sara was able to assist you so effectively during your transition. We strive to ensure all your needs are met, and it's wonderful to know Sara made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Alyssa Milton

August 29, 2025

5  out of  5
rating by Alyssa Milton
"Haley was an absolute delight to talk to. She is very knowledgeable and friendly. Customer service was top tier!"
We responded:
"Alyssa, thank you for your wonderful feedback! I'm happy to hear that Haley provided such knowledgeable and friendly service. Our team is dedicated to offering top-tier customer service, and your kind words mean a lot to us. Let us know if there's anything else we can assist you with!"
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Delano Robinson Jr

August 26, 2025

5  out of  5
rating by Delano Robinson Jr
"Amber was very helpful and helped me fix my account issue"
We responded:
"Hey, Delano! Thanks so much for sharing that Amber was able to step in and get your account issue sorted out. We’re glad she could make the process easier for you and that everything is back on track."
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Amanda Morales

August 22, 2025

5  out of  5
rating by Amanda Morales
"Evelyn was such a huge help! She was patient with all my questions, super friendly and very knowledgeable which made me feel so much better. Insurance can be so confusing so I appreciate the time she took with me!"
We responded:
"Amanda, thank you for your wonderful feedback! I'm happy to hear that Evelyn was able to assist you so effectively. We understand that insurance can be complex, and we're committed to making the process as smooth as possible for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Brandon Myers

August 22, 2025

5  out of  5
rating by Brandon Myers
"Kolby saved the day. I was about to piss progressive money down the drain, but because of her, I now can buy eggs for breakfast.. State Farm all the way!"
We responded:
"Thank you, Brandon! I'm glad to hear Kolby was able to assist you so effectively. It's wonderful to know you're satisfied with our service. If you need anything else, feel free to reach out!"
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David Paik

August 22, 2025

1  out of  5
rating by David Paik
"Tried to sell me on home insurance and had my home insured value at almost double the value of what it's currently worth to rebuild. You don't include land assessment for rebuilding the home, but even with that it was overvalued. Had to move my auto and home to another agencies."
We responded:
"Hi David, thank you for the feedback. I believe our philosophy for insurance is just different. As we discussed you are purchasing a home from 2007 that is 1.5 Million dollars and 5100 square feet. You said the reason you all decided not to build a new home was the cost of construction was so much higher than what you could purchase this home for. I completely agree and advised the cost of construction with the upgraded finishes you have in the home would run approximately $300 a square foot (marble counter tops, high end tile floors, high end bathroom finishes etc). The cost of construction rose dramatically in 2020 and a new home that used to be $250K is now sold for $350K. If you want to insure the home for $200/sq ft as the quote you sent from the other provider showed that is completely your decision but I don't and won't advice for that policy because if that house burned down you would not be able to rebuild it for that value with todays construction costs. Wish you all the best with your new agent but stand by my recommendation that you value the home at $1,700,000 minimum to rebuild. Best wishes, Shaffin W."
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Ashley Bloomer

August 22, 2025

5  out of  5
rating by Ashley Bloomer
"Omg absolutely amazing. Literally saved me 130$ on my insurance bill. I thought the commercials were lying but glad I called state farm. Best agent, actually took time to make the process as easy and pain free as possible for me."
We responded:
"Ashley, thank you for your fantastic review! I'm so happy to hear that we could help you save on your insurance bill and make the process smooth and easy. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
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Brendon Joiner

August 22, 2025

5  out of  5
rating by Brendon Joiner
"Very informative office, called to get a quote, and received helpful and informative info on my questions about the policy!! Thanks again!!"
We responded:
"Brendon, thank you for your fantastic review! I'm happy to hear that you found the information provided by our office helpful and informative. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Dorothy Davis

August 22, 2025

5  out of  5
rating by Dorothy Davis
"I spoke with Emily on the phone, and she is so sweet. I needed help and she helped. She is an asset to you, Mr Wegener! So patient with folks who cannot do internet things. I will recommend your agency to others!"
We responded:
"Thank you, Dorothy! I'm happy to hear that Emily was able to assist you so well. Her patience and kindness are truly valued here. We appreciate your recommendation and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
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Rebekah Long

August 21, 2025

5  out of  5
rating by Rebekah Long
"Emily is the best! It was a pleasure working with her"
We responded:
"Thank you, Rebekah! I'm happy to hear that Emily made your experience enjoyable. Our team is dedicated to providing excellent service, and your feedback means a lot. If you need anything else, feel free to reach out!"