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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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just_ XD

November 19, 2025

5  out of  5
rating by just_ XD
"So fast and polite"
We responded:
"Thank you! I'm happy you found our service fast and polite. We’re always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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SJ Younger

November 19, 2025

5  out of  5
rating by SJ Younger
"I must say, this has been the most comfortable experience I've ever had when purchasing an insurance policy. My agent was incredibly thorough, leaving no room to guess, and actively assisted us in finding ways to save money. Kolby was consistently straightforward and honest throughout the entire process. SN; I really appreciate that I spoke to a live person when contacting their office and communication was effortless. 10 out of 10."
We responded:
"Thank you for your fantastic feedback! I'm happy to hear that your experience was comfortable and that Kolby provided thorough and honest assistance. It's great to know that speaking with a live person made communication effortless for you. We’re always here to help with any future needs!"
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Georgina Doe

November 19, 2025

5  out of  5
rating by Georgina Doe
"He is very good. Please this is the best insurance ever."
We responded:
"Thank you, Georgina! I'm happy to know you consider our insurance services the best. Your satisfaction is important to us. Let us know if there's anything else we can do for you!"
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DEBBIE ALVES

November 17, 2025

5  out of  5
rating by DEBBIE ALVES
"When I called…(what?!?!) my call was answered before the second ring stopped ringing! Amber was on it! Very pleasant to talk with & she processed my request while we were on the phone. She knows her stuff & all my questions were answered with complete accuracy. Thank you, Amber!"
We responded:
"Thank you for your review, Debbie! I'm so happy to hear that Amber provided you with such prompt and accurate service. She's truly dedicated to ensuring our customers have a great experience. If there's anything else we can assist you with, just let us know!"
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John Coleman

November 11, 2025

5  out of  5
rating by John Coleman
"Custom service was excellent I’ve been a long time client and friend of Shaffin and have always been grateful knowing I’m taken care of. I would have no problem having ten stars to click on."
We responded:
"Thank you, John! I'm happy to know that you're satisfied with the service and feel well taken care of. Your continued trust and friendship mean a lot to us. If you ever need anything, just let us know!"
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Lisa R Longoria

November 11, 2025

5  out of  5
rating by Lisa R Longoria
"Karen was sweet, informative and very thorough. I enjoyed our conversation"
We responded:
"Thank you, Lisa! I'm happy to hear that Karen provided you with such a positive experience. Our team is dedicated to offering thorough and informative service. If you have any more questions or need assistance, feel free to reach out!"
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Leana Young

November 7, 2025

5  out of  5
rating by Leana Young
"Your staff are professional and so sweet as always."
We responded:
"Thank you, Leana! I'm happy to hear that our team continues to provide professional and friendly service. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
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karen Fitzgerald

November 5, 2025

5  out of  5
rating by karen Fitzgerald
"Very polite and very quick."
We responded:
"Thank you, Karen! I'm happy to hear that you found our service both polite and quick. We aim to provide efficient and friendly assistance to all our customers. If you need anything else, feel free to reach out!"
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Margie Sharp

November 3, 2025

5  out of  5
rating by Margie Sharp
"I was referred to Shaffin and Kolby with State Farm Temple for homeowners insurance after another insurance company was requiring us to remove a very large oak tree because limbs were over the house. Kolby was incredible to work with and made the conversion process to State Farm so easy. I also went with them for my auto insurance. I highly recommend them!! If I could leave 6 to 10 stars, I would!"
We responded:
"Thank you, Margie! I'm so happy to hear that Kolby made the transition to State Farm smooth for you. It's great to know you're satisfied with both your new insurance. We appreciate your recommendation! Let us know if there's anything else we can do for you."
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Stacia Booth-Loeffelholz

October 30, 2025

5  out of  5
rating by Stacia Booth-Loeffelholz
"Taylin was super helpful helping my husband and I change our auto-policy. She made the process so easy!"
We responded:
"Thank you, Stacia! I'm happy to hear that Taylin was able to assist you and your husband with your policy changes. We aim to make things as smooth as possible for our customers. If you need anything else, feel free to reach out!"
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Jacob Loeffelholz

October 30, 2025

5  out of  5
rating by Jacob Loeffelholz
"I always have a great experience with StateFarm. Taylin went above and beyond. She was extremely informative in explaining my policy and very patient with me in the parts I did not understand. She provided quick and excellent service!"
We responded:
"Jacob, thank you for sharing your experience! I'm happy to hear that Taylin provided such informative and patient service. We’re committed to ensuring you have a great experience every time. Let us know if there's anything else we can assist you with!"
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Haley Keene

October 30, 2025

5  out of  5
rating by Haley Keene
"Taylin made everything effortless. Highly recommend her to anyone!"
We responded:
"Thank you, Haley! I'm happy to hear that Taylin made your experience so smooth. We appreciate your recommendation and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
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Khoi Nguyen

October 28, 2025

5  out of  5
rating by Khoi Nguyen
"The auto insurance I got has a reasonable price, and Sara is very helpful and makes me feel comfortable and welcomed"
We responded:
"Khoi, thank you for your fantastic feedback! I'm happy to hear that you found our insurance pricing reasonable and that Sara made you feel comfortable and welcomed. We appreciate your support and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with!"
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cowboyrlf

October 28, 2025

5  out of  5
rating by cowboyrlf
"This was a very good experience. Mrs. Cooper was very helpful with providing information on my vehicle insurance quote. I was very happy with the quote and I am ow a new farmers customer."
We responded:
"Thank you, cowboyrlf! I'm glad to hear that Mrs. Cooper was able to assist you with your insurance quote. It's wonderful to know you're satisfied with the quote and have joined us as a new customer. If you have any questions or need further assistance, feel free to reach out!"
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Veronica Haring-Cedillo

October 27, 2025

5  out of  5
rating by Veronica Haring-Cedillo
"A beautiful experience with Colby Easy polite knowledgeable I can't say enough times how nice & professional about this business. Thank God for Her."
We responded:
"Thank you, Veronica! I'm delighted to hear about your wonderful experience with Colby. Our team takes pride in being both professional and approachable. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
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ATX Web Builders

October 27, 2025

5  out of  5
rating by ATX Web Builders
"I can’t say enough good things about Shaffin Wegener and his State Farm team! From the very first call, they’ve been incredibly friendly, knowledgeable, and quick to respond. Kolby took the time to explain every option clearly and genuinely cares about finding the best coverage for your needs—not just making a sale but a relationship. The office is professional, welcoming, and always willing to go above and beyond to help. I’m so grateful to have an agent who treats clients like family. Highly recommend to anyone looking for reliable, honest insurance help! Thank you Shaffin Wegener State Farm!"
We responded:
"Thank you so much! I'm really happy to hear about your positive experience with our team. Kolby and the rest of us are committed to providing personalized and caring service, and it's wonderful to know that you felt treated like family. We truly appreciate your recommendation and are here for any insurance needs you may have in the future. Let us know if there's anything else we can do for you!"
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James Elliott

October 24, 2025

5  out of  5
rating by James Elliott
"Great people to work with, answered, all my comcernis and would recommend to others,"
We responded:
"Thank you so much for trusting us with your insurance James! We appreciate your business!"
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Corelle Morris

October 23, 2025

5  out of  5
rating by Corelle Morris
"Taryn was absolutely amazing!!! Her process was seamless and her execution tight!! I never in a thousand years thought spending my money for Car Insurance would be so enjoyable!! Thanks Taryn!!!"
We responded:
"Corelle, thank you for your fantastic feedback! I'm delighted to hear that Taryn made your experience with insurance enjoyable. Our team is committed to providing seamless service, and it's wonderful to know we hit the mark. If you ever need anything else, feel free to reach out!"
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Majid Hekmatpour

October 22, 2025

5  out of  5
rating by Majid Hekmatpour
"I let Amber know that I need to add my third car to the auto policy. She help me out with the best coverage that covers my need."
We responded:
"Majid, thank you for sharing your experience! I'm happy to hear that Amber was able to assist you in finding the right coverage. We appreciate your trust in us and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Kaitlin Ruiz

October 22, 2025

5  out of  5
rating by Kaitlin Ruiz
"Amber Matte from the very beginning, was professional, patient, and incredibly knowledgeable. She took the time to explain every option in a way that was easy to understand and made sure I was confident in my decisions."
We responded:
"Kaitlin, thank you for your wonderful feedback! I'm happy to hear that Amber provided such professional and patient service. Our team is committed to making sure you feel confident in your decisions. Let us know if there's anything else we can assist you with!"
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Michelle Edwards

October 21, 2025

5  out of  5
rating by Michelle Edwards
"Kolby is always helpful with any questions I may have. I highly recommend Shaffin Wegener State Farm Insurance Agency to anyone looking for a reliable and trustworthy Insurance agent."
We responded:
"Thank you, Michelle! I'm happy to hear that Kolby has been helpful with your questions. Your recommendation means a lot to us, and we're grateful for your trust in our office. If you ever need anything else, feel free to reach out!"
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Traci Lynn Carpenter

October 21, 2025

5  out of  5
rating by Traci Lynn Carpenter
"Ambers customer service is absolutely wonderful!"
We responded:
"Thank you, Traci Lynn! I'm happy to hear that Amber provided you with wonderful customer service. Our team is dedicated to offering the best experience possible. Let us know if there's anything else we can assist you with!"
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adam sears

October 21, 2025

5  out of  5
rating by adam sears
"Amber did good by us. Good rate and great service."
We responded:
"Thank you, Adam! I'm happy to know that Amber provided you with great service and a good rate. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can assist with!"
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Ron Wedel

October 21, 2025

5  out of  5
rating by Ron Wedel
"Courtney said she was new, but to talk to her on the phone about my business. You would have never known. Edit: And today, I was blessed with a call from Taylin, wow was she nice and took my money like any woman would!! j/k 😄 Way to go Mr. Wegener for hiring the best in the business."
We responded:
"Thanks, Ron! I'm glad Courtney was able to assist you with your insurance needs. Our team is committed to excellent service. If you need anything else, just reach out!"
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Janet Moreno

October 20, 2025

5  out of  5
rating by Janet Moreno
"Taylin was so kind, patient and helpful!! Made the process easy and enjoyable even! Thankful to have gotten help from her!"
We responded:
"Thank you, Janet! I'm happy to hear that Taylin made your experience both easy and enjoyable. We appreciate your kind words and are grateful for your feedback. If you need anything else, feel free to reach out!"